Engage

Global Expertise. Personal Focus. Exceptional Results.

Engage People. Focus and alignment are not enough to command a sustained level of excellence. Everyone throughout the organization must be fully engaged on a daily basis – hands, heads, and hearts committed to the achievement of knowing and serving customers. Everyone’s daily work is connected to key business goals through clear measurement and a commitment to continuous improvement. Every employee understands the goals, what happens if the goals are not met, and what is in it for them individually. Employees are empowered within clear boundaries to make the changes necessary in their work process to get results.

 

Engage Services
Culture Shaping Change Management New Work Models Organization-wide Transformation
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Engage Case Studies

Engage

QHow do you coach leaders while simultaneously achieving growth targets?

Client Need. With dramatic growth opportunities in emerging markets, a staffing and leadership challenge arose for a corporate-owned rental-car chain regarding how to develop employees while focusing on customer service and profit margins.

Solution. Excel Leadership Solutions co-created and deployed an approach that combined leadership and business development coaching. Coaching focused on setting direction, attracting and engaging talent, delighting customers, and leading by example. We customized the coach management system to ensure coaches were aligned with the organization goals and enable peer support, while tracking coaching dollars and outcomes.

Results. As a result of this coaching approach, over a two year period, the company saw an increase in sales, reduction in turnover, increase in productivity, and increase in both customer and employee satisfaction.

QHow do we develop our high potential leaders?

Client Need. Increased demand for products and change of business model caused agribusiness to look inside for future bench strength.

Solution. Leveraging current developmental structures, Excel Leadership Solutions teamed with the client to bring cohorts of high potential leaders together in an integrated learning experience involving multiple sessions, business simulation, virtual learning, individual coaching, 360 assessment, feedback, and a residential week at the company headquarters location.

Results. Over a three-year period, the integrated learning approach has become a systematic and strategic development tool as high potential cohorts are now brought into strategy creation conversations for the corporation.

QHow do you re-instill confidence in long-time customer who put you “on notice”?

Client Need. Complacency and outdated processes put client at risk of losing primary customer – 60% of the business! Company needed changes in work model and processes to drive results and gain back customer’s trust and satisfaction.

Solution. Excel Leadership Solutions first assessed the organization’s existing work models and processes to measure effectiveness and performance gaps. Using the empowering framework methodology, critical issues and areas for improvement emerged. The framework helped to identify core elements to act as levers for change throughout the organization.

We worked with the executive team to drive change from the top. We helped align and engage the organization and its leadership to core goals and revise its work strategy. The team developed an implementation plan, which identified key performance metrics and established a process for engaging the next level of leaders in the organizational change.

Results. As the implementation process neared completion, on-time delivery, cost, quality and safety metrics all exceeded first year goals, continuing on to achieve second year goals. The company re-gained its primary customer – bringing back 60% of the business!